Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship your orders.

Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary depending on destination:

  • Canada: 2–7 business days

  • United States: 4–10 business days

  • International: 7–28 business days

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or customs processing.

International Shipping & Customs
Orders shipped outside of Canada may be subject to import duties, taxes, and tariffs. These charges are determined by your local customs authority and are the responsibility of the customer. We do not have control over these fees and cannot predict the exact cost. 

If a package is refused due to unpaid duties or taxes, the customer will be responsible for any return shipping costs and may not be eligible for a full refund.

We cannot issue refunds on the cost of tariffs paid by the customer, as that is out of our control.

Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Shipments
We are not responsible for delays caused by shipping carriers. If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions
If you have any questions about your order or shipping, feel free to contact us—we’re happy to help!

By placing an order, you agree to the terms outlined in this shipping policy.